Innovation at Newrest: how are the IT professions impacted?

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The world of catering is evolving, as are the expectations of customers and guests. Faced with growing demands for innovation, customization, and consistency, Newrest positions itself at the forefront. In a context of digital transformation, data plays a key role in communication management, and the creation of new tools becomes essential. To meet these new expectations and offer innovative solutions, Newrest adapts and evolves its IT professions.

Transformation of the IT and IS departments

Newrest is growing quickly. To be able to meet the new challenges of information technologies and systems, to successfully transform these professions, to combine innovation and listening, and to enhance data, the IT and digital department of Newrest is evolving and recruiting new experts.

The 4 IT expertise areas, namely Winrest support, the application department, the technical department, and the department in charge of data valorization, are gaining increasing importance.

Over the past four years, IT services have undergone a major transformation. The information systems department now puts its expertise at the service of internal professions and plays a key role in the digital transition. This technological revolution also impacts other departments such as HR, which now work closely with the IT/IS department to recruit experts and offer them continuous training opportunities.

Newrest has developed an innovative internal ecosystem that integrates advanced digital solutions to optimize its operations. The IT teams must therefore familiarize themselves with the missions, functions, and new professions of the group.

Winrest: the heart of innovation

Launched in 2015, the ERP Winrest is right at the heart of this transformation. This B2B tool communicates with sales tools, connects to third-party interfaces, and ensures smooth back-office integration with systems such as customs, banking systems, and inventory management. Moreover, its versatility and customization options make it a major asset for Newrest.

The application department

To develop and evolve its ERP Winrest solution, Newrest has created an application department, focused 80% on this solution. However, this department also plays an intermediary role, linking with clients regarding the third-party solutions that Newrest provides (such as Fracttal). Indeed, Winrest attracts with its multiple functionalities, but also because clients know that the third-party solutions they are accustomed to can be integrated.

The support department

After the installation of Winrest in a country, it is necessary to ensure follow-up and provide assistance if new needs or potential problems arise. This is where the Winrest support department comes in. It is not enough to develop innovative tools; it is also essential to train users in each country. Newrest experts remain attentive to monitor modification needs, adapt the solution, and make it evolve over time.

The use of Winrest throughout the group, even though the solution is customized, allows for the standardization of practices and the continuous improvement of tools.

The technical department

On its part, the technical department includes the management of all national and international system and network infrastructures, the Cloud, application licenses, workstations, email accounts, etc. This department guarantees the group’s security through its technical expertise, overseen by a compliance team to ensure its application in all countries.

Data valuation

The digital transformation of the past four years has placed data at the forefront. Today, data is a true strategic asset. It was therefore imperative for Newrest to surround itself with experts in data management, quality, and visualization.

The department dedicated to data enhancement is responsible for monitoring, ensuring data quality, KPIs, and reporting.

The security of personal data is a major concern for Newrest, which applies GDPR through the methodology of “privacy by design,” integrating privacy protection from the design stage.

Newrest constantly innovates by integrating cutting-edge technologies and artificial intelligence into its processes. The automation of operations has been revolutionized with the deployment of several robotic lines in meal production units for airlines.

Newrest continues to roll out its “Digital Factory” across Europe to meet ever more innovative client needs.

Thanks to its enhanced ERP, Winrest, client data is centralized, and all systems are connected to quickly and efficiently respond to new operational challenges.

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